Troubleshooting Common eSIM Issues During Long-Term Multi-Country Travel

eSIMs offer convenience and flexibility for long-term travelers exploring multiple countries, but occasional issues may arise. From activation errors to connectivity problems, knowing how to troubleshoot common eSIM challenges is essential for uninterrupted travel. This guide addresses frequent eSIM issues and provides step-by-step solutions to resolve them efficiently.

1. Common eSIM Issues Faced by Travelers

A. Activation Errors

• The eSIM fails to activate or install correctly on the device.

B. No Network Connection

• The eSIM doesn’t connect to any network upon arrival in a new country.

C. Weak Signal in Certain Areas

• Poor connectivity in remote regions or urban zones with network congestion.

D. Delayed Network Switching

• The eSIM takes time to connect to the strongest network after crossing borders.

E. Data Depletion

• Unexpectedly high data consumption drains the plan faster than anticipated.

F. Incompatibility with the Device

• The eSIM doesn’t work because the device isn’t eSIM-compatible or unlocked.

G. Limited Customer Support Availability

• Travelers face delays in receiving assistance from the eSIM provider’s support team.

2. Troubleshooting Activation Errors

A. Ensure Correct QR Code Usage

• Verify that the QR code matches your device and plan details.
• Retry scanning in a well-lit environment or enter the activation code manually.

B. Check Device Compatibility

• Confirm that your device supports eSIM technology and is unlocked for international use.
  • Compatible Devices:
    • iPhones: XR and newer models.
    • Samsung Galaxy: S20 and newer models.
    • Google Pixel: Pixel 3 and newer models.

C. Restart the Device

• Restart your phone to refresh the system and retry the activation process.

D. Use a Stable Wi-Fi Connection

• Activate the eSIM while connected to reliable Wi-Fi to prevent interruptions.

3. Resolving Network Connection Issues

A. Enable Data Roaming

• Ensure data roaming is turned on:
  • iPhone: Settings > Cellular > Cellular Data Options > Data Roaming.
  • Android: Settings > Connections > Mobile Networks > Data Roaming.

B. Manually Select a Network

• If the eSIM doesn’t connect automatically, choose a local network manually:
  • iPhone: Settings > Cellular > Network Selection.
  • Android: Settings > Connections > Mobile Networks > Network Operators.

C. Toggle Airplane Mode

• Enable and disable airplane mode to refresh the network connection.

D. Restart Your Device

• Restarting can help the eSIM reconnect to available networks.

4. Improving Signal Strength in Weak Coverage Areas

A. Move to a Better Location

• Relocate to open spaces or higher ground to improve signal reception.

B. Switch to a Different Network

• Manually connect to another network that may offer stronger coverage.

C. Use Offline Resources

• Download offline maps, guides, and documents in advance to minimize reliance on connectivity in remote areas.

5. Fixing Delayed Network Switching

A. Refresh the Connection

• Restart your device or toggle airplane mode when crossing borders to expedite network switching.

B. Check for Local Network Availability

• Verify that the eSIM plan includes coverage in the new country.

C. Retain a Backup Option

• Install multiple eSIM profiles or keep a physical SIM as a backup for emergencies.

6. Managing Unexpected Data Depletion

A. Monitor Data Usage

• Use your phone’s settings or the eSIM provider’s app to track data consumption.

B. Enable Data Saver Mode

• Activate low-data mode to reduce background data usage:
  • iPhone: Settings > Cellular > Low Data Mode.
  • Android: Settings > Data Saver.

C. Adjust Streaming and Social Media Settings

• Lower video quality settings on apps like YouTube or Netflix and disable autoplay for social media videos.

D. Top Up or Purchase a New Plan

• If your data runs out, top up your eSIM or buy a new plan via the provider’s app or website.

7. Example Scenarios and Solutions

Scenario 1: Activation Error Before Departure

• A traveler cannot activate their Airalo Global Plan due to a QR code error.
• Solution: They manually enter the activation code and test the connection using Wi-Fi.

Scenario 2: No Network in a New Country

• A digital nomad’s eSIM fails to connect upon arrival in Japan.
• Solution: They restart their phone and manually select the local network.

Scenario 3: Running Out of Data Mid-Trip

• A family vacationing in Europe exhausts their Holafly Unlimited Europe Plan.
• Solution: They top up the plan via the Holafly app and enable data saver mode to reduce further usage.

8. Frequently Asked Questions

What should I do if my eSIM doesn’t activate?

• Check device compatibility, use a stable Wi-Fi connection, and manually enter the activation code if scanning fails.

How can I fix connectivity issues with my eSIM?

• Enable data roaming, restart your device, or manually select a local network.

What happens if my eSIM doesn’t work in a new country?

• Verify the coverage area of your plan, refresh the connection, or contact the provider’s support team.

How can I avoid running out of data?

• Monitor your usage, enable data saver mode, and download offline resources to minimize data consumption.

Can I reinstall my eSIM if deleted?

• Yes, use the original QR code or activation code to reinstall the eSIM profile.

9. Recommended eSIM Providers with Reliable Support

Facing issues with your eSIM? Use our widget to compare reliable providers and troubleshoot common problems for seamless travel connectivity.