How to Troubleshoot Common Activation Issues with eSIMs While Traveling

eSIMs have revolutionized travel connectivity, offering instant activation and seamless network switching. However, like any technology, activation issues can occasionally arise, disrupting your connectivity when you need it most. Understanding how to troubleshoot these problems ensures you can quickly resolve them and stay connected throughout your journey.

This guide covers common eSIM activation issues and provides step-by-step solutions to help you troubleshoot and maintain uninterrupted service.

Common eSIM Activation Issues

1. QR Code Not Scanning
   • The QR code provided by the eSIM provider doesn’t scan correctly, preventing activation.
2. No Internet Connection During Activation
   • Some eSIM profiles require an active internet connection for setup, which can be challenging in areas without Wi-Fi.
3. Unsupported Device
   • The eSIM profile isn’t compatible with your device.
4. Activation Fails with Error Messages
   • Error messages appear during the activation process, such as “Unable to Add Cellular Plan.”
5. Network Not Connecting Post-Activation
   • The eSIM is successfully added, but your device doesn’t connect to the network.

How to Troubleshoot eSIM Activation Issues

1. Verify Device Compatibility

• Ensure your device supports eSIM technology and is unlocked for international use:
  • Popular eSIM-compatible devices include iPhone XR and later, Samsung Galaxy S20 and later, and Google Pixel models.
  • Check your eSIM provider’s compatibility list to confirm support for your specific device.

2. Ensure a Stable Internet Connection

• If activation requires internet access, connect to a reliable Wi-Fi network:
  • Use airport or hotel Wi-Fi if available.
  • If Wi-Fi isn’t an option, activate the eSIM using mobile data from your primary SIM.

3. Rescan the QR Code

• If the QR code doesn’t scan:
  • Check for dirt, scratches, or poor lighting.
  • Ensure your device’s camera is focused and free of obstructions.
  • Request a digital copy of the QR code from your provider and scan it directly from your screen.

4. Enter Activation Details Manually

• If scanning fails, manually input the eSIM activation details provided by your provider:
  • On iPhone: Settings > Cellular > Add Cellular Plan > Enter Details Manually.
  • On Android: Connections > SIM Card Manager > Add Mobile Plan > Enter Details Manually.

5. Restart Your Device

• Restarting your device can resolve temporary glitches affecting the activation process.

6. Update Device Software

• Ensure your device’s operating system is up to date to avoid compatibility issues:
  • On iPhone: Go to Settings > General > Software Update.
  • On Android: Navigate to Settings > Software Update.

7. Check for Carrier Settings Updates

• Install the latest carrier settings to ensure compatibility with your eSIM provider:
  • On iPhone: Settings > Cellular > Carrier Settings Update.
  • On Android: Update carrier settings under SIM Card Manager.

8. Configure APN Settings

• If your device doesn’t connect to the network after activation, configure the Access Point Name (APN) settings:
  • Obtain APN details from your eSIM provider.
  • On iPhone: Settings > Cellular > Cellular Data Network.
  • On Android: Connections > Mobile Networks > Access Point Names.

9. Enable Roaming for Multi-Country Plans

• If your eSIM plan covers multiple countries, ensure roaming is enabled:
  • On iPhone: Settings > Cellular > [eSIM Profile Name] > Cellular Data Options > Enable Data Roaming.
  • On Android: Enable roaming under Mobile Networks.

10. Contact Your eSIM Provider

• If all else fails, reach out to your eSIM provider for support:
  • Use their app, website, or customer support line for troubleshooting assistance.
  • Some providers, like Unoroam, offer live chat support for quick resolutions.

Preventing eSIM Activation Issues

1. Preload eSIM Profiles Before Departure
   • Activate your eSIM plan at least 24 hours before traveling to ensure it’s ready upon arrival.
2. Test the eSIM Profile
   • Confirm that the eSIM profile works by connecting to the network before your trip.
3. Download Multiple Profiles
   • Store backup profiles for emergencies or when traveling to regions with limited coverage.
4. Keep Backup Activation Details
   • Save the QR code and manual activation details securely in case you need to reinstall the profile.

Benefits of Troubleshooting eSIM Issues

1. Reliable Connectivity: Quickly resolve activation issues to maintain uninterrupted service.
2. Cost Savings: Avoid roaming charges by ensuring your eSIM is active and functional.
3. Hassle-Free Travel: Stay focused on your trip without worrying about connectivity disruptions.

Example: Troubleshooting a Failed Activation in Europe

A traveler visiting Italy activates an eSIM but faces connectivity issues:

1. Initial Problem: The QR code doesn’t scan correctly.
2. Solution: The traveler enters the activation details manually, restarts the device, and updates carrier settings.
3. Result: The eSIM connects successfully, providing reliable internet for navigation and communication.

Simplify Travel Connectivity with Unoroam

Unoroam offers reliable eSIM plans with robust activation support, ensuring seamless connectivity during your travels. With detailed guides and responsive customer service, Unoroam makes troubleshooting eSIM issues effortless.

Ready to travel worry-free? 

Use our widget below to find the best eSIM plan for your journey. Choose Unoroam for reliable activation and seamless connectivity.