While eSIMs offer flexibility and convenience, there’s always a chance you might encounter unreliable service during your trip. Whether it’s spotty coverage, slow data speeds, or network compatibility issues, knowing how to resolve these problems is essential. This guide explains what to do if your eSIM network doesn’t perform reliably in Australia and New Zealand, as well as strategies to stay connected.
1. Common Reasons for Unreliable eSIM Service
A. Poor Coverage
- Some eSIM providers partner with networks that don’t offer strong coverage in certain areas, particularly in rural regions.
B. Network Congestion
- Urban areas or tourist hotspots can experience congestion, leading to slower speeds and unreliable connections.
C. Incompatible Network
- If your eSIM doesn’t connect to a compatible local network, it may fail to provide reliable service.
D. Incorrect Settings
- Misconfigured settings, such as APN (Access Point Name) or roaming, can prevent your eSIM from working effectively.
2. Immediate Steps to Resolve Unreliable eSIM Service
A. Check Network Settings
- Ensure your eSIM is set as the default data provider:
- iPhone: Settings > Cellular > Cellular Data and select your eSIM.
- Android: Settings > Connections > SIM Card Manager > Mobile Data and choose your eSIM.
B. Enable Data Roaming
- Some eSIMs require data roaming to connect to local networks:
- iPhone: Settings > Cellular > Cellular Data Options > Data Roaming.
- Android: Settings > Connections > Mobile Networks > Data Roaming.
C. Manually Select a Network
- Switch to a stronger network if your eSIM doesn’t automatically connect:
- iPhone: Settings > Cellular > Network Selection > Turn Off Automatic.
- Android: Settings > Connections > Mobile Networks > Network Operators > Search Manually.
D. Restart Your Device
- Restarting your phone can refresh its connection to local networks and resolve minor issues.
E. Reset Network Settings
- If other steps don’t work, reset your network settings to fix connectivity issues:
- iPhone: Settings > General > Reset > Reset Network Settings.
- Android: Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth.
3. Backup Options for Reliable Connectivity
A. Switch to a Secondary eSIM Profile
- If you have multiple eSIM profiles stored on your device, switch to a backup plan with a different provider.
B. Activate a New eSIM Plan
- Purchase and activate a new eSIM from a provider with stronger local coverage:
- Airalo: Reliable in urban and rural areas through Telstra (Australia) and Spark (New Zealand).
- Holafly: Unlimited data options with strong regional coverage.
- Nomad: Affordable plans for light to moderate users.
C. Use a Physical SIM as a Backup
- Keep a physical SIM card from a local provider as an emergency option if eSIM service fails.
D. Connect to Public Wi-Fi
- Use Wi-Fi in hotels, cafes, and public spaces for temporary connectivity until your eSIM issue is resolved.
4. Choosing the Right eSIM Provider to Avoid Issues
A. Opt for Reliable Networks
- Choose eSIMs connected to top local networks like Telstra (Australia) and Spark (New Zealand) for dependable service.
B. Read Customer Reviews
- Check user feedback and ratings to identify providers with a track record of reliable performance.
C. Test Your eSIM Before Traveling
- Activate and test your eSIM at home to confirm it works correctly.
D. Choose Plans with Responsive Support
- Select providers with 24/7 customer service to quickly resolve any issues.
5. Example Scenario: Resolving Unreliable eSIM Service
Scenario:
A traveler in Auckland, New Zealand, experiences weak connectivity with their eSIM while navigating the city.
Solution:
- They manually switch to Spark’s network using their phone settings.
- When the issue persists, they activate a secondary Airalo eSIM profile for seamless connectivity.
- In the meantime, they use public Wi-Fi for high-data activities like video calls.
Outcome:
The traveler restores reliable service quickly without disrupting their trip.
6. Frequently Asked Questions
What should I do if my eSIM doesn’t connect to a network?
Check your device settings, enable data roaming, or manually select a network.
Can I switch to a new eSIM if my current one fails?
Yes, you can purchase and activate a new eSIM plan immediately through the provider’s app or website.
Which eSIM providers offer the best coverage in Australia and New Zealand?
Airalo and Holafly are recommended for their strong partnerships with Telstra and Spark.
Do I need a backup plan for my eSIM?
It’s always a good idea to have a secondary eSIM profile or a physical SIM as a backup.
Can public Wi-Fi be a reliable alternative?
Yes, public Wi-Fi is a helpful temporary solution, but it may not be available in all locations or offer secure connections.
Struggling with unreliable eSIM service abroad? Use our widget to compare top eSIM providers for Australia and New Zealand and ensure seamless connectivity.